Question 1

What time will you arrive to my event?

Accepted Answer

This varies depending on the service you are having however, in most cases we generally arrive around 30mins before your event start time to set up. Setting up can take as little as 15mins but please do make us aware of any access issues that may cause a delay.

Question 2

What ages does your entertainment cater for?

Accepted Answer

We can cater for all ages 3+. We can also cater for mixed aged parties, just select mixed age entertainment when choosing your package.

Question 3

Do you break in the middle of the party for food?

Accepted Answer

Our 2hr parties  include a 15-20min break for food and drink in the middle of the party. We also have a 90min non-stop party option where we don't stop for a food break. This is ideal for those wanting to serve food before or after the show, or even not at all. We do not recommend serving food while your entertainment is running.

Question 4

Do you give away any prizes at children's parties?

Accepted Answer

We do, we give away balloon modelling prizes such as dogs, swords, flowers etc for competitions, we also give every child at the end of the party (Under 12's) to take home as well. This makes sure that all children leave with a little prize from us and no-one leaves empty handed.

Question 5

How much space do you need?

Accepted Answer

We can work in pretty much any space. It doesn’t matter if it’s big or small, as long as any children have enough room to sit in a circle and have room to move around and dance. Please bare in mind that our entertainment equipment will take up the space of a standard 3 seater sofa.

Question 6

Can we give you a song list we like?

Accepted Answer

Of course you can. We will discuss with hosting adult(s) prior to the birthday party to cater for any personal tastes or requirements.

Question 7

When do I have to pay the balance by?

Accepted Answer

Unless otherwise informed, the balance can be paid on the day of the event to the staff attending the event. Please note, payments on the day to the staff need to be made in cash. If you wish to pay upfront electronically please contact us before your event to arrange this.

Question 8

What sort of things do you do at children's parties?

Accepted Answer

There are a range of different games to play and activities to do at birthday parties, the entertainment will vary depending on what age group your party is for,  you can see what is included in each package on the relevant services pages before you book. To list a few though, the entertainment can include

Magic
Puppets
Mini Disco
Bubble Machines
Snow Machines
Balloon Modelling
Limbo
X Factor Game
The Mummy Game
Dance Competitions
Boys vs Girls Competitions
Piñata finales
Race Games
and much more.

Question 9

How much time do you need to set up and pack away?

Accepted Answer

This will depend on the service you are booking, however it will unlikely take more than 30 minutes to set up equipment and pack away for most of our services.  Please let us know of any stairways or access routes which could make set up take a little longer than usual.

Question 10

Do you have public liability insurance?

Accepted Answer

Yes, we are fully insured and can provide any documentation that you or your venue might need on request.

Question 11

Are you CRB/DBS checked?

Accepted Answer

DBS is the new CRB and yes, for your peace of mind all of our staff are fully police checked when they join Moji Entertainer

Question 12

Do you cater for children with special needs or requirements?

Accepted Answer

Of course, we will discuss with hosting adult(s) prior to the party to ensure that appropriate care is provided for the child and all their needs catered for properly.

Question 13

What equipment do you use?

Accepted Answer

We use a range of equipment for our events including:
 
Professional disco entertainment equipment
Professional disco entertainment lights
Powerful speakers
Magic props and puppets
Bubble machines
Snow machines
Haze machines
Professional Modelling Balloons
Photo Booths
and more...

Question 14

Can I have my event at home?

Accepted Answer

Of course you can, we can cater for any event inside your home or outdoors in the garden. Cover will need to be provided for outdoor events though for all electrical equipment if the weather isn't perfect.

Question 15

Is there a maximum number of guests?

Accepted Answer

Not at all, the more the merrier.

Question 16

Is there a minimum number of guests?

Accepted Answer

Not exactly, however it is strongly recommended that you have at least 15 children.

Question 17

What type of sweets do you provide?

Accepted Answer

We only provide sweets if the hosting adult(s) request them. We will discuss with you which type of sweets would be preferred for the party bags or pinata prior to the party too.

Question 18

Can you provide references?

Accepted Answer

Yes we can, please see our reviews page for some superb references from some of our previous happy customers.

Question 19

What happens if need to cancel my party?

Accepted Answer

Booking fees are transferable but non-refundable. In case of a cancellation, the following fees apply:
Cancellations over 4 months in advance: Loss of holding booking fee.
Cancellations under 4 months in advance: 25% of the total remaining balance.
Cancellations under 6 weeks in advance: 50% of the total remaining balance.
Cancellations under 21 days in advance: 100% of the total remaining balance.
 
In the event of illness or circumstances necessitating rescheduling, fees still apply, but the booking can be rescheduled within two weeks (weekend) or two months (midweek) of the original booking.
For cancellations due to reasons beyond our control (e.g., government advice, pandemics, etc.), efforts will be made to transfer the deposit to an available date and service, but non-refundable if the customer decides not to continue the booking.

Question 20

Can I order more party bags or sweet cones?

Accepted Answer

Of course you can. Please give us plenty of notice as to how many extra party bags you would like.
 
Not found the answer to your question? Send us an email

Question 21

Do I have to pay up front for your services?

Accepted Answer

We only charge a holding booking fee to secure your booking, the balance is then paid on the day to the team providing your services. If you would prefer to pay upfront however we can accommodate this but please be aware that if you require an invoice from us that VAT will be added to the total balance.

Bookings fees also vary depending on the package or services you are booking. Just let us know what package you are interested in and we will be able to let you know booking fee required to book

Question 22

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and debit cards. In some circumstances (mostly for corporate bookings) we also accept BACS payments or Cheques. We do not accept payment via any other payment method at this time. Balances left to pay on the day must be made in cash to the staff attending your event.

Question 23

Are you VAT registered?

Accepted Answer

We are VAT registered. The prices on our website generally already have the VAT included. However this is because our performers who collect the balance payments from you on the day are not registered for VAT, any money or fees paid to Moji Entertainer Ltd will be +VAT.

Question 24

Can I make changes to my booking?

Accepted Answer

Yes, you can makes changes both during the booking process and after. However once you booking is confirmed only we can make the changes for you. This is to prevent changes happening without our knowledge. Just get in touch with us and let us know what you would like to change, we will then make the changes and send you a confirmation of the changes for your approval. Changes are subject to availability at the time they are requested. It's also worth noting that should you decide to down grade your package or remove certain services from an existing booking, this may incur a loss of any booking fee paid towards that particular service.

Contact Us: 0330 043 7023

FAQ's

FAQ's

Frequently asked questions

What time will you arrive to my event?

What ages does your entertainment cater for?

Do you break in the middle of the party for food?

Do you give away any prizes at children's parties?

How much space do you need?

Can we give you a song list we like?

When do I have to pay the balance by?

What sort of things do you do at children's parties?

How much time do you need to set up and pack away?

Do you have public liability insurance?

Are you CRB/DBS checked?

Do you cater for children with special needs or requirements?

What equipment do you use?

Can I have my event at home?

Is there a maximum number of guests?

Is there a minimum number of guests?

What type of sweets do you provide?

Can you provide references?

What happens if need to cancel my party?

Can I order more party bags or sweet cones?

Do I have to pay up front for your services?

What payment methods do you accept?

Are you VAT registered?

Can I make changes to my booking?

Quick Links

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Contact Us

Contact Us

Moji Entertainer Ltd,
Unit 6 Orwell Court, Hurricane Way, Wickford, Essex,
England, SS11 8GE

FAQ's

FAQ's

Frequently asked questions

What time will you arrive to my event?

What ages does your entertainment cater for?

Do you break in the middle of the party for food?

Do you give away any prizes at children's parties?

How much space do you need?

Can we give you a song list we like?

When do I have to pay the balance by?

What sort of things do you do at children's parties?

How much time do you need to set up and pack away?

Do you have public liability insurance?

Are you CRB/DBS checked?

Do you cater for children with special needs or requirements?

What equipment do you use?

Can I have my event at home?

Is there a maximum number of guests?

Is there a minimum number of guests?

What type of sweets do you provide?

Can you provide references?

What happens if need to cancel my party?

Can I order more party bags or sweet cones?

Do I have to pay up front for your services?

What payment methods do you accept?

Are you VAT registered?

Can I make changes to my booking?

Quick Links Home Services Children's Packages Photo Booth Packages Nurseries School Discos Corporate Events Public Events Reviews Blog Party Tips & FAQ's Terms & Conditions Join The Team Contact Us

Contact Us Moji Entertainer Ltd, Unit 6 Orwell Court, Hurricane Way, Wickford, Essex, England, SS11 8GE

Quick Links

Home
Services
Children's Packages
Photo Booth Packages
Nurseries
School Discos
Corporate Events
Public Events
Reviews
Blog
Party Tips & FAQ's
Terms & Conditions
Join The Team
Contact Us

Contact Us

Moji Entertainer Ltd,
Unit 6 Orwell Court, Hurricane Way, Wickford, Essex,
England, SS11 8GE