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FAQ's

FAQ's

FAQ's
  • What time will you arrive to my event?
    This varies depending on the service you are having however, in most cases we generally arrive around 30mins before your event start time to set up. Setting up can take as little as 15mins but please do make us aware of any access issues that may cause a delay.
  • What ages does your entertainment cater for?
    We can cater for all ages 3+. We can also cater for mixed aged parties, just select mixed age entertainment when choosing your package.
  • Do you break in the middle of the party for food?
    Our 2hr parties include a 15-20min break for food and drink in the middle of the party. We also have a 90min non-stop party option where we don't stop for a food break. This is ideal for those wanting to serve food before or after the show, or even not at all. We do not recommend serving food while your entertainment is running.
  • Do you give away any prizes at children's parties?
    We do, we give away balloon modelling prizes such as dogs, swords, flowers etc for competitions, we also give every child at the end of the party (Under 12's) to take home as well. This makes sure that all children leave with a little prize from us and no-one leaves empty handed.
  • How much space do you need?
    We can work in pretty much any space. It doesn’t matter if it’s big or small, as long as any children have enough room to sit in a circle and have room to move around and dance. Please bare in mind that our entertainment equipment will take up the space of a standard 3 seater sofa.
  • Can we give you a song list we like?
    Of course you can. We will discuss with hosting adult(s) prior to the birthday party to cater for any personal tastes or requirements.
  • When do I have to pay the balance by?
    Unless otherwise informed, the balance can be paid on the day of the event to the staff attending the event. Please note, payments on the day to the staff need to be made in cash. If you wish to pay upfront electronically please contact us before your event to arrange this.
  • What sort of things do you do at children's parties?
    There are a range of different games to play and activities to do at birthday parties, the entertainment will vary depending on what age group your party is for, you can see what is included in each package on the relevant services pages before you book. To list a few though, the entertainment can include Magic Puppets Mini Disco Bubble Machines Snow Machines Balloon Modelling Limbo X Factor Game The Mummy Game Dance Competitions Boys vs Girls Competitions Piñata finales Race Games and much more.
  • How much time do you need to set up and pack away?
    This will depend on the service you are booking, however it will unlikely take more than 30 minutes to set up equipment and pack away for most of our services. Please let us know of any stairways or access routes which could make set up take a little longer than usual.
  • Do you have public liability insurance?
    Yes, we are fully insured and can provide any documentation that you or your venue might need on request.
  • Are you CRB/DBS checked?
    DBS is the new CRB and yes, for your peace of mind all of our staff are fully police checked when they join Moji Entertainer
  • Do you cater for children with special needs or requirements?
    Of course, we will discuss with hosting adult(s) prior to the party to ensure that appropriate care is provided for the child and all their needs catered for properly.
  • What equipment do you use?
    We use a range of equipment for our events including: Professional disco entertainment equipment Professional disco entertainment lights Powerful speakers Magic props and puppets Bubble machines Snow machines Haze machines Professional Modelling Balloons Photo Booths and more...
  • Can I have my event at home?
    Of course you can, we can cater for any event inside your home or outdoors in the garden. Cover will need to be provided for outdoor events though for all electrical equipment if the weather isn't perfect.
  • Is there a maximum number of guests?
    Not at all, the more the merrier.
  • Is there a minimum number of guests?
    Not exactly, however it is strongly recommended that you have at least 15 children.
  • What type of sweets do you provide?
    We only provide sweets if the hosting adult(s) request them. We will discuss with you which type of sweets would be preferred for the party bags or pinata prior to the party too.
  • Can you provide references?
    Yes we can, please see our reviews page for some superb references from some of our previous happy customers.
  • What happens if need to cancel my party?
    Holding booking fees are only transferable and not refundable. We will gladly try and help you find another date for your party should you need to change but unfortunately if you cancel your booking you will lose your booking fee. In addition to this, if, after forwarding your holding booking fee, you wish to cancel the booking, we need to be informed, in writing/email. Please observe our cancellation policy for ALL bookings, as below: 1) Cancellation made more than 6 months in advance will lose the holding booking fee. 2) Cancellation made less than 6 months in advance will be charged 25% of the total remaining balance. 3) Cancellation made less than 1 months in advance will be charged 50% of the total remaining balance. 4) Cancellation made less than 14 days in advance will be charged 100% of the total remaining balance. The cancellation fee will be taken from your payment card.
  • Can I order more party bags or sweet cones?
    Of course you can. Please give us plenty of notice as to how many extra party bags you would like. Not found the answer to your question? Send us an email
  • Do I have to pay up front for your services?
    We only charge a holding booking fee to secure your booking, the balance is then paid on the day. If you would prefer to pay upfront however we can accommodate this.
  • What payment methods do you accept?
    We accept all major credit cards and debit cards. In some circumstances (mostly for corporate bookings) we also accept BACS payments or Cheques. We do not accept payment via any other payment method at this time. Balances left to pay on the day must be made in cash to the staff attending your event.
  • Are you VAT registered?
    We are VAT registered. The prices on our website generally already have the VAT included. However this is because our performers who collect the balance payments from you on the day are not registered for VAT, any money or fees paid to Moji Entertainer Ltd will be +VAT.
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